FAQ
Answers to the most common questions about orders, shipping, returns, and more.
Feel free to contact us at support@thrashink.com. We're always happy to help!
🛒 Orders
Q: How do I place an order?
Q: How do I place an order?
A: Simply choose your size, add the item to your cart, and proceed to checkout. You’ll receive an email confirmation after purchase.
Q: Can I change or cancel my order?
Q: Can I change or cancel my order?
A: If your order hasn’t been shipped yet, contact us as soon as possible at support@thrashink.com. Once shipped, changes or cancellations are no longer possible.
Q: Do I need an account to order?
Q: Do I need an account to order?
A: No, you can checkout as a guest. However, creating an account lets you track your orders and manage returns more easily.
🚚 Shipping
Q: How long does shipping take?
Q: How long does shipping take?
A: Orders are usually shipped within 1–3 business days. Delivery times vary by location:
- 4–10 business days
- 7–14 business days
Q: Where do you ship from?
Q: Where do you ship from?
A: We ship from our warehouses in the US, Europe, and Asia, depending on item availability and customer location.
Q: Do I get a tracking number?
Q: Do I get a tracking number?
A: Yes! You’ll receive a tracking link by email once your order has been shipped.
🔁 Returns & Exchanges
Q: What is your return policy?
Q: What is your return policy?
A: You can return items within 30 days of receiving your order if they’re unused and in original condition. See full policy here.
Q: How do I start a return?
Q: How do I start a return?
A: Contact our support team at support@thrashink.com with your order number and reason for return. We'll guide you through the steps.
Q: Can I exchange an item?
Q: Can I exchange an item?
A: At this time, we don’t offer direct exchanges. Simply return your item and place a new order.
📏 Sizing & Products
Q: How do I choose the right size?
Q: How do I choose the right size?
A: Each product page includes a custom size chart specific to that item. Please refer to it before placing your order.
Q: What if my size is out of stock?
Q: What if my size is out of stock?
A: You can sign up for restock notifications on the product page to be alerted when it’s available again.
Q: Are your products true to size?
Q: Are your products true to size?
A: Most items fit true to size unless otherwise noted. For oversized or fitted styles, we’ll mention it in the product description.
